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Complaints: Medina

Complaints Procedure

Every effort is made to receive and settle disputes and complaints when they occur, however sometimes things do go wrong.

Complaints can be made by writing to:

Medina, Carlton House, 19 West Street, Epsom, Surrey, KT18 7RL or by e-mailing the complaints team at enquiries@medinacredit.com putting 'Complaint' in the subject box.

We will endeavour to respond to your complaint within 7 working days of receipt.