Frequently Asked Questions

Q. I am having technical problems in opening/running the form?

Q. Why doesn’t the form look right on my screen?
Q. Why is it that when I get onto some pages in the form, I have a white screen with a message ‘ The Page Cannot be Displayed ’?
Q. On the screen, I can see a white box with a red cross in it. Is something wrong?
Q. Why is the form running slowly?
Q. I am unable to answer some of the questions, does that matter?
Q. I didn’t finish completing my form and want to go back to it - what do I do?
Q. I completed my form but want to change my response to one or more questions?
Q. I didn’t finish completing my questionnaire and have lost my password?
Q. Will we see any of the results?
Q. Who should I contact if my question is not answered here or I need further information?
Q. When entering the Username and Password are they case sensitive?
 

Q. I am having technical problems in opening/running the form?
A. Contact your local IT Helpdesk in the first instance. If the issue is not resolved, contact the Bus and Local Transport Statistics team on 020 7944 3094 or email bus.data@dft.gsi.gov.uk

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Q. Why doesn’t the form look right on my screen?
A. There may be an issue with your browser settings. Contact your local IT Helpdesk and ask for advice. If the issue is not resolved, contact the Bus and Local Transport Statistics team on 020 7944 3094 or email bus.data@dft.gsi.gov.uk

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Q. Why is it that when I get onto some pages in the form, I have a white screen with a message ‘The Page Cannot be Displayed’?
A. Try clicking on the word ‘Refresh’, which is below the message ‘The Page Cannot be Displayed’ (or you can use the ‘Refresh ’ icon on the toolbar). This should show the page. If asked to do so, click on ‘Retry’.

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Q. On the screen, I can see a white box with a red cross in it. Is something wrong?
A. Right click with the mouse and click on ‘show picture’. This should show the missing graphic.

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Q. Why is the form running slowly?
A. You might be trying to complete the form when there’s a lot of traffic on the Network. Please be patient or try completing it when network traffic is lighter, e.g. early morning.

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Q. I am unable to answer some of the questions, does that matter?
A. If you are having difficulties completing any of the questions, please contact the Bus and Local Transport Statistics team on 020 7944 3094 or email bus.data@dft.gsi.gov.uk.

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Q. I didn’t finish completing my form and want to go back to it - what do I do?
A. Simply click on the link to the form again, enter your Username and Password in the box on the front page and click on the enter button. You should be able to continue from there.

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Q. I completed my form but want to change my response to one or more questions?
A. You can return to the form at any time before the closing date and make any changes that you wish to do so. Simply click on the link to the form again, enter your Username and Password in the box on the front page and click on the enter button. You should be able to continue from there.

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Q. I didn’t finish completing my questionnaire and have lost my password?
A. The password supplied was unique to you. If you have lost the code please contact the Statistics Division of the DfT for help (please contact the Bus and Local Transport Statistics team on 020 7944 3094 or email bus.data@dft.gsi.gov.uk).

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Q. Will we see any of the results?
A. Aggregated statistics will be published on the DfT website later in the year. Last year’s results are available .

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Q. Who should I contact if my question is not answered here or I need further information?
A. If you have any questions about the content of this form, which are not answered in the Guidance Notes provided, please contact the Bus and Local Transport Statistics team on 020 7944 3094 or email bus.data@dft.gsi.gov.uk

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Q. When entering the Username and Password are they case sensitive?
A. Yes. If you do not enter the Username and Password as they were assigned, you will have difficulty in accessing the form.

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If you have any technical questions about this form, which are not answered here, please contact the Bus and Local Transport Statistics team on 020 7944 3094 or email bus.data@dft.gsi.gov.uk